On the way to business excellence

On the way to business excellence

Real grupa on the way to business excellence with certificates for quality management and information security

The quality management system according to the requirements of ISO 9001:2015 is a generic quality management system that places special emphasis on process management metrics in the company in order to provide a better service to the end user – the customer of services. The information security management system ISO/IEC 27001:2013 is a special management system focused not only on process metrics but also on client security in the context of business information exchanged with the client, which may threaten the client’s integrity. Full service marketing agency Real grupa recently went through the procedure of obtaining these certificates, which mean a lot to current and future clients and are another proof of business excellence.

ISO 9001:2015 was chosen by over 1.6 million business entities in the world. Quality management system certification demonstrates a commitment to consistency, continuous improvement and customer satisfaction. These are tangible business advantages that play an important role in building resilience and sustainable business. The ISO 9001 standard provides specific requirements for a quality management system that improve a company’s ability to consistently deliver products and services that meet customer requirements, as well as legal and regulatory requirements. ISO 27001 is an international standard that defines the requirements for an organization’s Information Security Management System, which enables the organization to assess risks and implement certain controls to preserve the confidentiality, integrity and availability of information assets. Information security management refers not only to IT security (firewall, computer virus protection, etc.) but also to process management, legal protection, human resource management, physical protection. Some of the most important advantages of the system are meeting legal and other compliance requirements through the application of the ISO 27001 methodology, reducing costs through the basic ISO 27001 philosophy of preventing security incidents because every incident, small or large, costs money, and increasing the level of trust of users of the service or product, through the application of security controls that ensure the protection of sensitive and confidential data.